So, it is the end of April and its only now that I’m getting a moment to write about how I got on in my first, first quarter in car sales. It’s an accurate representation of how busy I have been. Along with 7 exams in the second stage of my Honours Business Degree. Busy Busy Busy, but would I have it any other way? Of course not!
A quick recap:
Back to work the 4th of January and exams started the 5th. It’s fair to say my time management skills were badly needed here. I was mad to work and get the buzz of selling cars but also wanted to pass all my exams and do well. Trying to find the balance of work and college is still a little tough but the countdown to summer is on. In the end, I didn’t do too bad balancing both and did a lot better than I expected in my exams. Kevin and Marks patience with me running in and out of the office for exams and college along with dealing with all my mistakes along the way are second to none.
In the last couple of months my job has been a bit of everything. Selling cars is one part of the job, But there’s so much more people don’t realise that goes on behind the scenes. It’s not just as easy as selling a car, shaking hands and on to the next one. There is so much more to it. Some of the extras include: Sourcing cars, email enquiry’s, loading warranties, VRT, printing reg plates, fuelling cars, washing cars, organising NCT, (yes, I’m still going) answering phones, customer chauffeur, customer hostess, organising staff photoshoots and updating the website, designing posters for the office, Hand over packs and Yard Signs, Going through finance applications, Dealing with the mountain of finance administration and getting the deal from proposal to pay-out. The list goes on.
To say I’ve learned a lot and love my job is an understatement. Here’s a quick low down of some of the vast things I’ve learned:
We have a certain business model here at Kevin Egan Cars, And I realised quite quickly that every small detail on a finance application form counts when proposing to our various banks. Car reg needs to be right, Date of birth needs to be right, payslips need to be in sequence and if you’re like my sales manager Mark, then you need to know the finer details like what they had for breakfast that morning. (believe me he’s that thorough)
I learned that it is probably a good idea to take a customer’s number after a phone enquiry. Otherwise the 2014 White Insignia is "kind of" sold to a lady from somewhere in Ireland, who is coming for a test drive tomorrow and I dont know anything else. (Whoops)
I learned that its seriously important to make sure you double check whether a trade in is diesel OR petrol. Otherwise you end up with an extremely expensive 1.4 Skoda Octavia on the forecourt. (Whoops)
I learned that it takes two people to park a car. (Otherwise, body-shop bills go up a little, yet again I find myself saying “whoops”) So anymore, one person to drive the car and one person to line you up because it’s all about the presentation. #straightlinessellcars
I learned that it’s a really good idea to write down figures you’ve given to customers. Especially the cash paying customers. Otherwise it’s a guessing game when I’m counting the cash, and that’s a game I don’t excel in. Let’s just say there’s been a couple of times where I counted the cash AND THEN did the paperwork. It’s a bit like the chicken and the egg scenario, thankfully I’ve had honest customers…. So far!
I learned that its probably wise to double check reg numbers before I print them and stick them on a car.
And finally, one of the main things I learned is that assumption is the mother of all F*** Ups
Am I the only junior sales person to make mistakes like these? I doubt it! Listening to Cathal and Kevin tell their stories makes me feel a little better. Maybe some of my biggest mistakes are yet to come. Slowly learning that mistakes are not the problem until you make the same mistake twice. However, if I hear Cathal aka Mr Miyagi tell me “Wax on, Wax off” one more time I am going to scream.
But thanks to the team around me, I’m really starting to learn the art of selling a car to someone. The usual, they come in wanting a yellow Ferrari but they drive off in an affordable Focus. It’s all about managing the customers’ expectations. Some funny stories to follow this blog, Stay tuned!
I have learned so much in my first quarter of car sales and it has been an experience I’ll always remember! The commission too, that’s something I wouldn’t mind getting used too!